Shipping & Delivery
At NeomartX, we are committed to delivering your orders as quickly and efficiently as possible. Below is everything you need to know about our shipping and delivery process.
Shipping Locations
We ship worldwide to most countries. All orders are processed and shipped from our partner warehouses based on your location to ensure the fastest delivery time.
Processing Time
Orders are processed within 1–3 business days after confirmation. You will receive a confirmation email once your order is shipped, along with a tracking number.
Estimated Delivery Time
- Saudi Arabia & GCC: 3–7 business days
- International Orders: 7–14 business days
(Delivery times may vary depending on customs and local courier delays.)
Shipping Fees
- Shipping is free for orders above SAR 250 (or equivalent).
- For orders below that amount, a flat shipping fee will apply based on your location at checkout.
Tracking Your Order
You can track your order at any time by visiting our Track Order page and entering your tracking number.
Delayed Orders
If your order has not arrived within the estimated time, please check your tracking information first. If it still hasn’t moved, contact us at support@neomartx.com, and we’ll assist you immediately.
Lost or Stolen Packages
NeomartX is not responsible for lost or stolen packages after delivery is confirmed. Please ensure the correct address is entered during checkout.